Chief Commercial Officer

Chief Commercial Officer - Amazon Agency

UK based, Fully remote.

An established Amazon agency is looking for an Chief Commercial Officer to help shape and lead its next stage of growth.

It is a broad leadership position for someone who understands how an Amazon agency really works, from winning and onboarding clients through to service delivery, team structure, margins, retention and profitability.

You will take ownership of the commercial and operational engine of the agency, creating the structure, accountability and clarity required to grow without compromising the quality of the work or the client experience.

You will work alongside the founder to translate the vision for the agency into a clear commercial plan.

• You will:
  
  Shape annual business plans and growth priorities
• Identify opportunities across new markets, categories and services
• Develop and commercialise services including Amazon DSP, AMC and emerging marketplace opportunities
• Establish pricing models that reflect the value delivered and protect agency margins
• Support the founder with proposals, scoping, pricing and strategic new business conversations
• Build partnerships that strengthen the agency’s capabilities and proposition

You will create a clear understanding of where the agency makes money, where margin is being lost and where investment will generate the strongest return.

• Own margin tracking and agency profitability
• Monitor client profitability and commercial performance
• Improve pricing, commission and resourcing models
• Establish meaningful commercial reporting and forecasting
• Ensure the agency has the right balance between revenue growth, service quality and delivery capacity
• Turn financial information into clear decisions and actions

You will ensure the agency has the operating structure required to scale successfully.

• Lead organisational design and capacity planning
• Develop the resourcing strategy across permanent employees, freelancers and international delivery teams
• Improve processes, systems and ways of working
• Strengthen SOPs, delivery playbooks and quality standards
• Review the agency’s software, reporting and technology infrastructure
• Identify opportunities to use automation and AI effectively
• Ensure operational decisions support both the client experience and commercial performance

You will provide calm, credible and visible leadership across the business.

• Manage and develop the senior client services function
• Create clear accountability across the leadership team
• Coach senior team members and support their development
• Build a high performance culture with clear expectations and objectives
• Lead senior recruitment and help shape the future structure of the agency
• Ensure teams have the capability, capacity and support required to succeed

The client services leadership team will retain responsibility for day to day client relationships and delivery. You will provide commercial oversight, leadership and support.

• Oversee client profitability, retention and commercial performance
• Support the client services leadership team with strategic accounts and major escalations
• Ensure client onboarding, reporting and communication meet a consistently high standard
• Improve client satisfaction and retention measurement
• Make sure services remain commercially viable while delivering exceptional client valu
• Help the agency deepen and grow its most important client relationships

• Senior leadership experience within an agency environment
• Deep knowledge of the Amazon marketplace ecosystem- both Seller Central and Vendor…