Rent & Service Charge Operations Manager

Rent & Service Charge Operations Manager

Published 4 days ago

Closing in 10 days

This is a Fixed term , Full Time vacancy.

Contract:

12-month fixed term

Hours:

Full time, 37.5 hours per week
Contractual base:
Negotiable - occasional travel to Worcester required
Closing date: 01/10/2026

Help us ensure our rents, service charges and property data provide the foundation for excellent customer outcomes and regulatory compliance.

At Bromford, accurate rent and service charge management is critical to delivering excellent services to our customers, maintaining regulatory compliance and supporting effective business decision-making. As our Rents & Service Charge Operations Manager, you'll lead a specialist team responsible for the operational delivery of rent reviews, service charge administration, property data management and regulatory reporting.

You’ll drive continuous improvement across operational processes, use data and technology to enhance efficiency and provide leadership to a high-performing team that supports key organisational activities, including annual rent reviews and completion of the Statistical Data Return (SDR).

As Rents & Service Charge Operations Manager, you’ll lead the operational management of rent and service charge activities across the organisation. You’ll be responsible for maintaining robust controls, ensuring compliance with regulatory requirements and overseeing the integrity of property, rent and customer charge data.

Working closely with stakeholders across the business, you’ll develop and improve income‑setting processes, provide expert guidance on rent‑related matters and ensure customers receive clear and accurate information regarding rent and service charge changes.

Your responsibilities will include:

• Leading the delivery of annual rent reviews and customer charge reviews, ensuring compliance with legislation, policy and regulatory requirements.
• Acting as the organisational lead for operational rent‑setting activities, rent and property data processing, reporting and property charge administration.
• Managing and maintaining accurate property, rent, service charge and customer data to support organisational decision‑making and compliance.
• Designing, reviewing and continuously improving operational processes and controls relating to rents, service charges and property administration.
• Leading the completion of regulatory returns, including the Statistical Data Return (SDR).
• Leading, coaching and developing the Rents & Service Charge Operations team, creating a high‑performing and customer‑focused culture.
• Driving operational improvements through the effective use of data, technology and continuous improvement practices.

We’re looking for an experienced operational leader with strong technical expertise in rents, service charges and property data management. You’ll combine excellent analytical skills with a customer‑focused approach and the ability to build strong relationships across the organisation.

You’ll bring:

• Strong understanding of the Regulatory Rent Standard, lease terms and social housing rent legislation.
• Experience of setting, reviewing and validating regulated rents and service charges across multiple tenure types.
• Experience completing regulatory returns, particularly the Statistical Data Return (SDR).
• Experience improving data quality and leading data improvement initiatives.
• Proven leadership experience, including managing, motivating and developing teams to deliver strong performance.
• Strong analytical, numerical and problem‑solving skills, with a methodical and detail‑oriented approach.
• Ideally a degree‑level qualification and a professional finance qualification such as CIMA, ACCA, ACA or equivalent, although…