Principal Customer Experience Program Manager

Job d:

Location:

United Kingdom, Multiple Locations, Multiple Locations

Employment type:

Full-Time Work site: 0 days / week in-office – remote

Role type:
People Manager Travel:
Less than 25%
Profession:
Program Management Discipline:
Customer Experience Program Mgmt Company:
Microsoft Overview Azure ’s growth depends on turning infrastructure capacity into reliable customer outcomes—and your leadership can help make that possible across one of the world’s most complex and diverse regions. Within Azure Core, the One Fleet Platform Team enables customers to deploy, scale, and optimize their Azure workloads by shaping customer-centric capacity strategies, supporting healthy regional growth, reducing customer friction, and influencing platform investments.

You will join a team that works across engineering, infrastructure, planning, supply chain, sales, and customer success to align Azure capacity with evolving customer demand and deliver a trusted cloud experience  a Principal Customer Experience Program Management Manager leading Europe, the Middle East, and Africa Capacity Management, you will own the customer capacity enablement experience across the region and lead a team responsible for translating customer demand, business priorities, and infrastructure constraints into scalable capacity strategies.

You will partner across engineering, infrastructure, planning, supply chain, field, sales, and customer success organizations to improve regional health, enable strategic customer growth, and influence long-term Azure capacity investments.

This opportunity will allow you to deepen your cloud infrastructure and capacity management expertise, strengthen your executive influence across complex global organizations, and develop high-performing leaders while driving regional business transformation  will operate across organizational boundaries, anticipate emerging customer and business risks, and balance immediate execution with long-term Azure capacity strategy. You will engage with senior executives, strategic customers, product engineering leaders, and operational teams to deliver durable customer and business outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Own the end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa, balancing customer outcomes, business priorities, operational excellence, and long-term platform sustainability.

Define and execute regional capacity management strategies that anticipate demand, address systemic risks, support Azure growth, and enable strategic customer onboarding, large-scale migrations, and emerging business priorities.

Champion customer needs and act as the Voice of the Customer (VoC), leading complex capacity scenarios and influencing platform investments, allocation strategies, fulfillment priorities, customer communications, and experience improvements.

Drive alignment across engineering, infrastructure, planning, forecasting, supply chain, finance, sales, customer success, support, and operational teams to improve regional readiness, customer success, predictability, utilization, and sustainable cloud consumption.

Use data and business insight to guide executive decisions, define regional health metrics and operational key performance indicators (KPIs), and influence analytical models, tooling, automation, product roadmaps, systems, governance, and…