Store Manager, Retail & Store Manager

Store Manager

Location: Tunbridge Wells (TN2 3UE
)

£40,250 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

• Competitive annual salary
• Quarterly team bonus (typically averaging 10-12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

We understand that having time for life outside work matters.

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Weekdays

• 8:15am – 4:45pm, or
• 9:15am – 5:45pm

Saturday

• 8:45am – 5:45pm

Sunday

• 9:45am – 4:15pm

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring from your Area Manager
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

The role of a Store Manager is vital in achieving strong store performance and supporting the development of your team. To be successful in this role you'll need to be aligned with our values and business goals, while inspiring and motivating your team to deliver outstanding results. The ideal candidate will demonstrate excellent leadership and communication skills, along with strong organisational abilities, be reliable and assured in making effective decisions.

They should also be adaptable, customer focused and possess strong problem solving skills, with a keen eye for detail and committed to maintaining high standards.

This is not a warehouse role.

Working at Big Yellow Self Storage: a job like no other

You’ll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

• Leading from the front to inspire and motivate your team
• Encourage a positive and flexible approach to daily management of the store/team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure a strong pipeline of talent
• Full ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Maintain commercial awareness of competitors to improve store performance
• Full ownership of the day-to-day running of the store
• Ensure you take accountability for all aspects of store performance and team development

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

We're looking for someone who:

• Leads by example
• Has excellent leadership and communication skills
• Is highly organised and able to multi task
• Is at ease making decsions
• Can demonstrate good commercial awareness
• Enjoys helping people and providing excellent customer service
• Thrives working as part of a team and supporting their team to succeed
• Is proactive, positive and has a can-do attitude
• Takes pride in maintaining high standards

A…