Directorate Support Manager *subject to AFC evaluation

Operational leadership Lead daytoday delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance. Team management Line manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing. Performance & data quality Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.

Service improvement Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement. Risk & governance Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs. Communication & coordination Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.

Operational flexibility Provide crosscover during staffing pressures, participate in oncall rota and adapt to changing service priorities.