Manager Duty

Job title: Manager on Duty

Location: Broadstone

Employment type: Full-time

Working hours: 40 Hours per week (Monday – Sunday) (including bank holidays)

Salary: £29,000.00 – £29,865.00 per annum

About us: YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.

We are looking for a Manager on Duty to join our team, to support management in the delivery of the Junction’s operational activities/services, as well as other YMCA sites as required, ensuring delivery is always professional and friendly. As part of the role, you will work within the sports and leisure department, ensuring the day-to-day operations of the centre run smoothly.

You will correctly record and follow the manager on duty checklist, adhering to YMCA Bournemouth policies and systems. A rota basis is set in place for the manager on duty team.

This role will involve:

• Acting as point of contact during shifts, ensuring safe and efficient operations
• Supervising and supporting staff, including lifeguards and receptionists
• Delivering outstanding customer service and handling enquiries, feedback and complaints professionally
• Ensuring all health and safety procedures are followed, including emergency response where required
• Monitoring facilities cleanliness, equipment maintenance and overall presentation

You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.

• Strong leadership and communication skills
• Ability to stay calm under pressure and make decisions confidently
• Good organisational and problem‑solving abilities

• We are looking for a natural and energetic leader with a passion for the health and fitness industry

• National pool lifeguard qualification (desired)
• Knowledge of leisure management systems (desired)
• Previous experience in a supervisory or duty management role (leisure preferred) (desired)

If you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!

• Contribute to meaningful services and make a lasting, positive impact
• Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
• Ongoing training and development opportunities to help you expand your skills and make an impact in your role
• Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services. Additional benefits include discounts on holiday clubs, swimming lessons, children’s activities, café purchases, room hire, wellbeing services and accommodation stays. Please note that employee benefits are subject to change.

• The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
• Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
• The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
• If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
• Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.