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Senior User Researcher Customer-Driven Insights

Job in Wolverhampton, West Midlands, WV98, England, UK
Listing for: BT Group
Part Time position
Listed on 2026-07-21
Job specializations:
  • Research/Development
    Market Research
Job Description & How to Apply Below
Position: Senior User Researcher - Flexible, Customer-Driven Insights

BT Group is recruiting a Senior User Researcher on a 12-month fixed-term contract to join BT Consumer in London or Birmingham. You will lead end-to-end research across product, proposition, service and brand initiatives, shaping decisions with evidence and customer insights.

This senior IC role combines hands-on research with stakeholder influence, mentoring junior researchers and partnering with Product, Design, Strategy, Brand, and Analytics to deliver measurable customer and business outcomes.

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Position Requirements
10+ Years work experience
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