Food & Beverage Team Member - Medway Deep End

Food & Beverage Team Member - Medway Deep End

Listed by Greenwich Students' Union

Rate from £12.71 Salary £12.71ph + Paid holiday on top of your hourly rate of 12.07% per hour

0.00 Zero hours Contract Expected commitment of 2 to 3 shifts per week minimum.

Mon 17 Aug 2026W.C 17th Aug

JOB DESCRIPTION

Tasks, Duties, and Responsibilities

• Provide excellent customer service of food and drinks while upholding operational standards, complying with our premises license, health and safety policies and food safety policies.
• Work in accordance with the staff handbook and complete any training that is relevant to the role.
• Ensure a smooth venue operation by opening and closing the bar/kitchen/venue/function spaces, preparing stock, completing setup and closedown checklists.
• Maintain a clean and well-presented work area throughout shifts.
• Assist the event team with setting up and packing down.
• Reset the venue and outlets to the required standard at the end of each shift in preparation for the next service; these will include bars, diners, cafes, entertainment and technical areas.
• Engage in food preparation activities, including coffee making, cooking, washing, peeling, and cutting.
• Confers with the Venue Management team/Supervisor on set-ups and last-minute changes.
• Work in other key roles within the outlet, such as Cloakroom, Event, Hygiene & Safety and Welfare.
• Operate tills, ticket admission, handle financial transactions with diligence and honesty in accordance with the company's policies and procedures.
• Maintain a comprehensive working knowledge of food and beverage menus to advise guests on selections and promote additional sales.
• Complete any reasonable additional task requested by the Management Team.

Standards of Service

• Provide professional, friendly, safe and efficient service to all guests and other staff.
• Work alongside other team members in a respectful and professional manner.
• Keep all areas of the venue clean, including toilets, foyer, cellar, back rooms, and customer tables, ensuring customer areas are clean at all times.
• Deliver an efficient and effective service, understanding and exceeding customer needs and requirements whenever possible.
• Promote additional sales through professional and courteous up-selling.
• Prepare and serve food and beverage items to a consistently high standard.
• Be familiar with credit/debit card procedures, and promptly report any issues to a Team Leader.
• Ensure all products are fully stocked throughout the shift and securely stored at the end of the shift.
• Enforce the Challenge 25 policy, only accepting approved forms of  age verification.
• Clear and clean customer tables, ensuring customer areas remain clean at all times, and wash glasses and dishes as required.
• Using correct COSHH around the venue.
• Tries new and sustainable practices whenever possible.
• Presentable for work in a clean and tidy fashion, wearing the stipulated uniform which will be clean and ironed or wearing the theme dress as required whilst on company premises and never attend work under the influence of alcohol, drugs, or other substances.
• Act as the initial point of contact for queries/issues related to F&B outlets.
• Stock Management and Reporting
• Ensure all administration related to the department is complete and accurate, including delivery notes, incident and accident reports, and accident books.
• Handle stock and equipment in a secure manner.
• Record wastage in line with venue procedures.
• Assist with cellar management and stock control whilst on duty.
• Conduct stock rotation to ensure product quality, and relocate stock internally as needed to meet customer demand.
• Assist in the maintenance of bar, venue and merchandising displays as required.
• Dispose of rubbish in the correct manner in line with our recycling objectives
• Run line cleans when asked by Management.
• Health, Safety, and Compliance
• Work within operational procedures, licensing, health, and safety policies, safeguarding, hygiene and other regulations pertaining to the operation of the venue, ensuring all staff are trained appropriately.
• Adhere to all GSU policies related to HR, staffing, health and safety, data protection, environment, and…