Sales Advisor - Customer Success

The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.

• Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
• Ensure an understanding of BT's products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer's needs are being appropriately met.
• Drive outbound calls to retain & grow existing customers & also acquire new customers in the 10-100 customer segment.
• Typically sell BT & EE's standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
• Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
• Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
• Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, product sales volumes, pipeline health and SOV/revenue growth.
• Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
• Identify both new business opportunities and growth opportunities within the account base.
• Influence decision makers to make timely decisions that help us achieve the business outcomes.
• Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
• Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
• Customer service skills – awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
• Adaptable and willing to learn – able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
• Experience in a sales environment.

• Track record of achieving/exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
• Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks full pay and 8 weeks half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.