Telesales Executive

Since 1999, The Big Phone Store has helped thousands of customers save money by supplying professionally refurbished mobile phones, tablets and technology. We're an award-winning UK business committed to sustainability, giving technology a second life and delivering outstanding customer service. As we continue to grow, we're looking for ambitious people who want to grow with us.

The Telesales Executive role is a full-time, on-site position based in Wolverhampton. In this role, the individual will make outbound and receive inbound calls to sell refurbished phones and related services, following up on leads and inquiries. The Telesales Executive will actively engage with customers, understand their needs, explain product features and refurbishment standards, and recommend suitable devices. Daily responsibilities include managing a call list, recording customer interactions in CRM systems, meeting or exceeding sales targets, and supporting promotional campaigns.

The role also involves providing excellent customer service, handling basic queries and issues, and working closely with colleagues to ensure a smooth purchasing experience.

• Making outbound sales calls to businesses across the UK.
• Identifying new business opportunities.
• Building lasting relationships with prospective and existing customers.
• Introducing The Big Phone Store's products and services.
• Understanding customer requirements and recommending suitable solutions.
• Following up enquiries and quotations.
• Maintaining accurate CRM records and sales activity.
• Working towards individual and team sales targets.
• Delivering excellent customer service throughout the sales process.
• Working closely with colleagues across the business to maximise opportunities.

We're looking for someone who brings energy, enthusiasm and confidence to every conversation.

• Previous telesales, outbound sales, business development or lead generation experience.
• Excellent communication and listening skills.
• Confidence speaking with customers over the telephone.
• A positive and proactive attitude.
• Strong relationship-building skills.
• The ability to work towards sales targets and KPIs.
• Strong organisational skills.
• A genuine desire to help customers and solve problems.

Experience with in technology, mobile phones or consumer electronics would be beneficial but isn't essential.

• Career progression opportunities.
• Ongoing guidance and mentorship.
• Salary sacrifice schemes.
• Company pension.
• Up to 28 days holiday including Bank Holidays.
• Additional annual leave after two years' service.
• Paid birthday leave after two years' service.
• Join an award-winning and growing business.

We prioritise skills, experience and cultural fit over formal education. If you're motivated, enjoy speaking with people and have the drive to succeed, we'd like to hear from you.