Toyota Service Advisor

## Toyota Service Advisor Apply:
Toyota Wolverhampton:
Full time:
Posted 2 Days Ago:
End Date:
October 20, 2026 (10 days left to apply):
JR100481
** Salary:
** from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
** Must Have**:  A Full UK Driving License##
** About Steven Eagell
** As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
** Your Responsibilities as a Service Advisor:
** Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
* Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
* Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
* Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
** What we are looking for in a Service Advisor:
*** A proven high level of customer service skills, and enjoyment in working with the people.
* Previous experience of working in customer service, preferably in an automotive setting but not essential
* Strong communication skills and the ability to explain complex matters in understandable terms.
* Able to take initiative and ownership of issues with a proactive can-do attitude.
* Able to multi-task and switch between tasks whilst remaining organised.
* A team player who offers help and support to others.
* Willingness to learn and keep up to date with product and technical information.
* Thrives in a high-pressured environment.
*
* What we offer you:

*** 25 days annual leave + Bank Holidays and your Birthday Off
* Long Service Awards / Colleague Recognition
* Enhanced Maternity / Paternity at qualifying service length
* Car Benefit Scheme after successful completion of a probation period
* Sales Incentives
* Comprehensive training provided
* Company pension scheme
* Death in Service
* Access to high street discounts through Perk Box
* In-house, manufacturer & professional qualifications
* Staff referral scheme
* Access to medical cover through Simply Health