Sales Operations Manager

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

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About the role:

We are seeking an experienced Sales Operations Manager to join our Revenue Operations team who are responsible for optimizing the success of Docker's Sales & GTM teams to accelerate our revenue growth.

Your primary focus will be supporting our global Sales organisation, with a focus on EMEA and APAC. You will build and streamline sales processes and systems, design territories and segmentation models, support forecasting and pipeline inspection, manage quota models, and manage projects from conception to release. You will work alongside GTM leadership to define, build and document processes and overall sales strategy and planning, and partner with the dedicated Operations owners for BDR, SE, TAM, Renewals and Channel where your work overlaps with theirs.

An ideal candidate is a start-up builder who has experience working with Sales teams and has worked closely with Salesforce, Gong, Zoom Info, Ring Lead and Linked In Sales Navigator. This role reports to the Director of Sales Operations and is based in EMEA.

In this role, you will:

• Support the global Sales leadership team, with a focus on EMEA and APAC, in running their business

• Design and maintain territory and segmentation models, and document account engagement models, with a focus on EMEA and APAC

• Support forecasting processes and pipeline inspection, working with Sales leadership to ensure good forecast hygiene and accuracy in Gong

• Help manage GTM quota and compensation models

• Assist in the fiscal year planning cycle

• Partner with the dedicated Operations owners for BDR, SE, TAM, Renewals and Channel to ensure aligned processes, quotas and territories across teams

• Manage and prioritise implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes

• Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships

• Optimize the sales process and ensure a smooth deal flow from lead generation through to deal closure and repeat renewal

• Identify and implement continuous process improvements to enhance productivity and performance

• Analyse data to identify trends and areas of opportunity, and provide insights and recommendations to leadership

• Cultivate strong relationships with key stakeholders across various GTM departments

• Contribute to efforts around data quality, integrity, standardisation, and controls that ensure accurate reporting and forecasting

Requirements:

• 4+ years of experience in Sales Operations

• Experience working for a high growth software/SaaS company

• Prior experience in territory and segmentation design, quota modelling and fiscal year planning

• Prior experience in forecasting and pipeline management

• Knowledgeable in managing projects including writing project plans, business requirement documents, business summaries and user acceptance testing

• Track record of defining operational processes and collaborating with technology teams for successful implementation of projects

• Exceptional communication and interpersonal skills

• Technically savvy with Google Suite, Salesforce, Gong, Zoom Info, Ring Lead and Linked In Sales Nav

• Ability to think strategically and translate business needs into actionable plans within a fast paced environment

• Comfortable and familiar with cross-functional collaboration

• Able to work autonomously, with a constant focus on building for the future

• Energy, enthusiasm, and love of building

Additional attributes:

• Experience in one or more of BDR, Renewals, TAM, SE, SA, Customer Experience, Channel or Provisioning operations

• Strong analytical skills with…