Luxury Retail Security Officer – Kings Hill

About The Role

Position: Luxury Retail Security Officer (Door Host) – Kings Hill

Hourly Rate: £15.50 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines %)

Shifts Available: Monday – Sunday (typically between 06:00 – 20:00)

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Great today, Better Tomorrow".

We are now recruiting Luxury Retail Security Officers (Door Hosts) to support a portfolio of globally recognised luxury retail brands in Kings Hill.

This role goes beyond traditional security. You will act as both brand ambassador and protector, delivering a luxurious, welcoming experience while maintaining a discreet and highly effective security presence.

• Acting as thefirst and last impression of the brand, delivering a warm and professional welcome
• Providing a refined front-of-house presence, aligned with luxury retail standards
• Greeting all clients with confidence, awareness, and attention to detail
• Maintaining constant situational awareness while remaining approachable and composed
• Monitoring activity at the entrance and within the store, identifying risks discreetly
• Supporting loss prevention through observation, intelligence, and communication
• Managing access and controlling flow during busy periods with professionalism
• Handling sensitive situations with discretion, calmness, and strong judgement
• Liaising seamlessly with store teams to protect both client experience and assets
• Producing clear, accurate, and professional incident and daily activity reports

Experience in luxury retail security or premium customer-facing roles is essential.

The ideal candidate will be:

• Impeccably presented, with exceptional grooming and attention to detail
• Confident, calm, and professional, with a natural ability to engage high-end clientele
• Highly observant, with the ability to maintain awareness without appearing intrusive
• A strong communicator, capable of delivering both excellent service and clear reporting
• Experienced in conflict management and de-escalation within a customer-focused environment
• Able to balance security priorities with a seamless luxury experience
• Reliable, self-motivated, and capable of working independently or as part of a team

• Maintain a polished and professional appearance at all times
• Deliver luxury-level greetings and customer interaction
• Demonstrate calm, confident body language and tone of voice
• Ensure all guests feel welcomed, acknowledged, and safe
• Remain discreet when managing incidents or communicating via radio
• Uphold brand standards by avoiding behaviours that detract from the client experience

• Valid SIA Door Supervisor Licence or SIA Security Guarding Licence
• Previous experience inretail security (luxury preferred)

• Work within high-end, luxury retail environments
• Be part of a team delivering best-in-class security and customer experience
• Access to specialist luxury retail training and development
• Opportunities for progression within a growing premium portfolio

During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is
KEEPING PEOPLE SAFE
across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone…