Customer Services Manager

Fantastic opportunity for an experienced Customer Services Manager to lead and support our client's small Customer Service team in a fast-paced operational environment. You'll oversee daily customer service activity, manage team performance and ensure customer orders and queries are handled accurately and on time. In addition, you'll also be responsible for managing key, high profile accounts, maintaining strong relationships and delivering exceptional service.

The role acts as a vital link between customers, internal teams and management with responsibility for maintaining high service levels and supporting effective use of Microsoft Dynamics 365 Business Central.

£35k to £37k per annum depending on experience

Office-based in Bourne End

• Lead and support the customer service team
• Manage calls, shared inboxes, and customer enquiries
• Ensure customer orders are processed within 24 hours, maintaining 99% OTIF
• Monitor back orders and delayed shipments, providing regular updates
• Maintain accurate order, pricing, and customer records
• Act as a key user for Microsoft Dynamics 365 Business Central
• Produce reports and support KPI reviews

• Experience in a customer service or account management role
• Previous team leadership or supervisory experience
• Strong organisational and communication skills
• ERP system experience (Dynamics 365 Business Central desirable)
• Calm, customer-focused, and confident managing multiple priorities

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.