Sales Support Executive

In our world that’s someone to provide the operational backbone for VCHRGD’s commercial team by managing quotes, orders, CRM records, partner queries, follow‑up activity and sales reporting. This is a precision and reliability role focused on making sure commercial activity is organised, accurate and progressed without anything falling through the cracks.

Turn partner, installer, wholesaler and customer requests into accurate quotes and orders using agreed pricing, product and approval processes.

Check product codes, quantities, accessories, discounts, VAT treatment, delivery charges, lead times, payment terms and customer details before issue.

Convert accepted quotes into orders and ensure the correct information is passed to operations, finance, dispatch and customer support.

Track quotes and orders through to fulfilment, updating internal systems and relevant stakeholders as status changes.

Challenge unclear, incomplete or inconsistent requests before they become fulfilment, billing or customer-service issues.

Proactively follow up outstanding quotes, leads, expected orders and missing information in a professional and helpful way.

Support the Commercial Director and Partnerships Manager by preparing call notes, action lists, partner information and follow-up materials.

Help ensure partner and customer enquiries are acknowledged quickly and moved to the right next step.

Send product information, price lists, forms, onboarding documents or internal guidance where appropriate.

Highlight opportunities that need commercial attention, urgent response or senior input.

Keep CRM contacts, organisations, deals, stages, values, notes, owners and close dates accurate and up to date.

Maintain clean records for partner accounts, prospects, quotes, orders, meeting notes and next actions.

Identify missing data, duplicate records, stale opportunities or inconsistent deal stages and correct them promptly.

Create simple CRM views, task lists or reminders that support better follow-up and forecasting.

Ensure the leadership team can rely on CRM data without having to rebuild it manually.

Act as a responsive first point of contact for installers, wholesalers, partners and customers on order status, pricing, documents and account queries.

Answer routine commercial and administrative questions clearly and elevate technical, contractual or service-critical issues to the correct owner.

Maintain a professional, friendly and calm tone across telephone, email and internal messages.

Keep customers and partners updated when queries depend on input from operations, dispatch, finance or technical support.

Record key decisions, promises and follow-up actions so that colleagues can see what has been agreed.

Prepare regular pipeline, quote, order, conversion and partner-performance reports for the Commercial Director.

Summarise trends, bottlenecks and gaps in a way that helps the commercial team act quickly.

Liaise with operations and customer support to resolve delivery issues, order errors, returns, replacements or fulfilment questions.

Support partner onboarding by collecting required details, maintaining account records and coordinating launch administration.

Track commercial actions from internal meetings and ensure agreed follow-ups are completed.

Document the repeatable sales support process so it can be followed consistently and handed to future team members.

Spot repeated friction points in quoting, order capture, CRM use, partner communication or…