Customer Service Representative; Hybrid; 1st Shift

• 1st Shift: Mon – Fri, 8:30am – 5pm CT
• Hybrid:
  Onsite approx. 1x/month
• Overtime based on business needs

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Required

• High School Diploma or GED
• Two (2) years’ relevant work experience
• Will demonstrate minimum 50 WPM typing speed
• Ideal candidate resides within 1 hour of Wood Dale, IL location

Preferred

• Experience as account representative; ERP, CRM, SAP systems
• Hospital or medical field experience; hospital purchasing

• USN
  : $21.28 - $26.78 USD Hourly
• US10
  : $23.41 - $29.46 USD Hourly

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