Customer Service Representative; Hybrid; 1st Shift

Customer Service Representative

Work Flexibility:
Hybrid

Schedule:

1st Shift: Mon – Fri, 8:30am – 5pm CT

Hybrid:
Onsite approx. 1x/month

Overtime based on business needs

What you will do:

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

Provide phone support for inquiries from sales and healthcare professionals

Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers

Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute

Maintain customer pricing in systems of record, including entering contracts as required

Implement and support Quality initiatives throughout Customer Service workflow

Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes

Provide support beyond standard hours as needed if call volume and/or workload require additional time

What you need:

Required

High School Diploma or GED

Two (2) years' relevant work experience

Will demonstrate minimum 50 WPM typing speed

Ideal candidate resides within 1 hour of Wood Dale, IL location

Preferred

Experience as account representative; ERP, CRM, SAP systems

Hospital or medical field experience; hospital purchasing

United States of America Pay Ranges:

USN: $21.28 - $26.78 USD Hourly

US10: $23.41 - $29.46 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage:
None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.