It Support Technician

MEI Wood Dale, United States of America IT Hybrid

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Mei is an Italian multinational company with a strong global market orientation that has been manufacturing industrial machinery in the optics field for more than thirty years.

It currently has foreign branches in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo and São Paolo, and customers in different continents.

The working style of Mei's staff is focused on innovation in production processes in order to offer its customers quantitatively and qualitatively higher production standards.

Mei chooses people with an aptitude for growth and professional development, who can grow with the company and contribute to the achievement of the company's goals.

About Us

MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, “Driven by Passion”, is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as an IT Support Technician.

You will report to our President and will provide hands-on technical assistance to end-users and support the IT Operations Leader with daily tasks and special projects, including an upcoming office relocation.

• Provide first-level technical support for employees' hardware and software issues
• Set up and configure new workstations, mobile devices, and peripherals
• Assist with printer maintenance, troubleshooting, and support
• Help maintain inventory of IT assets and supplies
• Support user account management and essential access services
• Assist with office equipment relocation and setup during upcoming move
• Document common issues and solutions in the knowledge base
• Perform preventative maintenance tasks on equipment
• Shadow senior IT staff to learn more advanced skills

• Schedule:
  
  Monday – Friday, 8:30am – 5pm.
• Starting pay between $27.67 - $37.47 per hour.
• We offer competitive base pay and overtime.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).

Qualifications & Skills

• Technical education or 1-2 years of IT support experience
• Understanding of Windows operating systems and Office applications
• Familiarity with common hardware components and peripherals
• Strong customer service orientation and communication skills
• Ability to follow established procedures and documentation
• Eagerness to learn and develop technical skills

Preferred Qualifications

• Basic experience with ticketing systems and request management tools
• Familiarity with mobile device setup and configuration (Android/iOS)
• Demonstrated interest in IT through personal projects or self-study
• Ability to document problems and solutions
• Understanding of networking concepts (IP addressing, LAN, Wi-Fi)
• Familiarity with fundamental cybersecurity best practices
• Interest in learning virtualization technologies and advanced IT infrastructure.
• Basic familiarity with virtualization concepts (optional)