Logistics Claims Support Lead

1 day ago Be among the first 25 applicants

This range is provided by Connect Search, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $/yr

Direct message the job poster from Connect Search, LLC

Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution.

Lead – Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution.

This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives.

• Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims
• Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery
• Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements
• Serve as escalation point for complex, high-value, or disputed claims
• Partner closely with operations, customer service, legal, and risk management teams
• Coordinate with insurance carriers, adjusters, brokers, and external counsel
• Communicate claim status, trends, and outcomes to internal stakeholders and customers
• Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts)
• Maintain accurate documentation and case management records
• Identify recurring issues and recommend process improvements to reduce future claims
• Support audits, reporting, and risk mitigation initiatives
• Provide guidance, training, and informal leadership to claims and logistics support staff
• Develop best practices, standard operating procedures, and escalation frameworks
• Assist management with performance metrics, KPIs, and claims trend analysis

Required

• Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation
• Strong working knowledge of freight claims, cargo loss/damage, and liability recovery
• Experience working with carriers, insurers, and third-party adjusters
• Ability to interpret contracts, bills of lading, and transportation regulations
• Strong analytical, organizational, and negotiation skills

Preferred

• Experience in a 3PL, freight forwarder, carrier, or logistics service provider
• Familiarity with domestic and/or international shipping regulations
• Prior experience leading or mentoring junior staff
• Bachelor’s degree in Business, Supply Chain, Risk Management, or related field

Associate

Full-time

Supply Chain

Transportation, Logistics, Supply Chain and Storage

• Medical insurance
• Vision insurance
• 401(k)

Referrals increase your chances of interviewing at Connect Search, LLC by 2x