Customer Service

Our client, a global manufacturer, is looking for an Inside Sales Representative/Customer Service Representative to join their Sales team in Wood Dale, Illinois. In this role, you'll manage and grow relationships with existing accounts, support new business development, and become the go-to person our customers rely on for products, pricing, and problem-solving. You'll gain deep product and industry knowledge while building a long-term career with a company that values innovation and originality.

Experience selling into tool-related or industrial accounts is a big plus. This is a non-commission-driven sales/customer-service role.

• Manage and grow existing accounts, building sustainable relationships with key contacts through regular phone and email contact

• Negotiate prices and contract terms with clients as needed

• Follow up on open inquiries and quotations, keeping the CRM up to date

• Conduct post-sales follow-up to ensure customer satisfaction.

• Prepare periodic reports on client needs, interests, and competitor activity

• Handle sales inquiries and quotation administration, invoicing, filing, and inventory control

• Support Live Chat coverage and participate in marketing activities such as trade shows

• Travel occasionally (a few times a year) for onsite training, trade shows, or annual inventory

• Bachelor's degree and 1-2 years of sales experience, or an equivalent combination of education and experience

• Experience with SAP, Salesforce CRM, or industrial sales is a plus

• Strong communication skills, both written and verbal, with the ability to work across all levels of an organization

• A consultative, problem-solving approach to customer needs

• Proactive, results-driven, and comfortable working independently as well as part of a team

• Intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint; comfortable learning CRM software

• Valid driver's license

• Must be able to read, write, and communicate fluently in English

About Us: Port View Resources provides outsourced recruitment for direct hires as well as providing contract labor to manufacturers and engineering firms.