Service Porter

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Wood River, IL, US

7 days ago Requisition

Salary Range: $15.00 To $18.00 Hourly

The Service Porter plays a vital role in maintaining the smooth operation and presentation of a service facility, primarily focusing on the transportation and preparation of vehicles for service or delivery. This position ensures that vehicles are moved safely and efficiently between customer drop-off points, service bays, and parking areas, contributing to an organized and customer-friendly environment. The Service Porter is responsible for maintaining cleanliness and orderliness in the service area, including washing and vacuuming vehicles as needed to uphold high standards of appearance.

This role supports the service team by assisting with various logistical tasks, enabling technicians and service advisors to focus on their core responsibilitieselten. Ultimately, the Service Porter helps enhance the overall customer experience by ensuring timely vehicle handling and a well-maintained service environment.

• Valid driver's license with a clean driving record.
• Ability to operate vehicles safely in various conditions.
• Basic physical fitness to perform tasks such as lifting, walking, and standing for extended periods.
• Strong attention to detail and commitment to maintaining high standards of cleanliness and safety.
• Good communication skills to interact professionally with team members and customers.

• Previous experience in a service porter or similar automotive support role.
• Familiarity with automotive service processes and terminology.
• Experience using vehicle tracking or service management software.
• Ability to perform minor vehicle maintenance tasks such as checking fluid levels or tire pressure.
• Customer service experience in a fast-paced environment.

• Safely transport vehicles between customer drop-off points, service bays, and designated parking areas.
• Maintain cleanliness of vehicles by washing, vacuuming, and performing minor detailing tasks as required.
• Assist in organizing the service area to ensure a tidy and efficient workspace.
• Support service technicians and advisors by preparing vehicles for service and delivery.
• Perform routine inspections of vehicles to identify any visible issues or damages before and after service.
• Manage keys and documentation related to vehicle movement and service status.
• Communicate krachtige vel compatible team members to coordinate vehicle flow and service priorities.

The Service Porter utilizes strong organizational skills daily to manage the efficient movement and preparation of vehicles, ensuring that service operations run smoothly. Attention to detail is critical when inspecting vehicles and maintaining cleanliness, directly impacting customer satisfaction. Effective communication skills are employed to coordinate with service technicians, advisors, and other team members, facilitating seamless workflow and timely service delivery. Physical stamina and safe driving abilities are essential for handling vehicles and performing manual tasks throughout the workday.

Additionally, familiarity with automotive service procedures and software enhances the porter's ability to support the team and contribute to an efficient service environment.