Customer Service Assistant Saxmundham

Looking for a role where you can make a real difference? As a Customer Service Assistant in our branches, you'll be at the heart of helping our members with their financial needs. Every day, you'll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.

Location: Woodbridge Branch (3 days p/w), IP12 1AQ
and covering at our Saxmundham Branch (2 days p/w), IP17 1DD
.

Salary: £24,479 per annum + Great Benefits

Hours: Monday to Friday, 8.45am to 4.45pm (35 hrs)

Rotated Saturdays are required.

At Suffolk Building Society, we're more than just a financial institution-we're a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.

We offer:

• Flexibility
  - We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
• Development
  - Your growth matters to us. From day one, you'll receive full training, ongoing support, and opportunities to progress in your career.
• Equality, Diversity & Inclusion
  - We're serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
• Career Progression
  - Whether you're looking for stability or want to advance in financial services, we'll support your journey.
• Community Focused
  - We're dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.

As a Customer Service Assistant, you'll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role-it's a chance to make a real difference.

• Provide an outstanding, friendly, and professional experience to all members.
• Handle financial transactions with care and accuracy.
• Offer guidance on our savings and mortgage products, helping members make informed choices.
• Stay up to date with our products and services, ensuring you can confidently assist members.
• Support local community initiatives and charity programs.
• Work collaboratively with your team to create a positive and inclusive workplace.

• A passion for helping people and delivering excellent service.
• Strong communication and listening skills.
• Attention to detail and confidence in handling transactions.
• The ability to embrace new technologies and digital tools to enhance service delivery.
• A positive, team-oriented mindset.
• A willingness to learn-previous experience is great, but it's not essential!

• 26 days annual leave + bank holidays
• Comprehensive training & career progression opportunities
• Pension scheme with free pension advice
• Life insurance & wellness programs
• Healthcare cash plan & retailer discounts
• Success-Sharing Bonus (discretionary)
• Free uniform
• Opportunities to volunteer & support local charities

At Suffolk Building Society, we're all about real people, real values, and real impact. If you're looking for a career (not just a job) where you can grow, belong, and make a difference, we'd love to hear from you!