Service Coordinator
Job in
Woodbridge, Suffolk County, DD23QT, England, UK
Listed on 2026-10-14
Listing for:
Reed
Full Time
position Listed on 2026-10-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Location:
Bentwaters, Rendlesham Job Type: Full-time, Office Based Department:
Customer Services Join a market leader in the Transport Refrigeration industry, known for innovative solutions and outstanding customer service. We are currently seeking a Service Coordinator to enhance our Customer Services Department.
This role offers a competitive salary, comprehensive benefits, and a dynamic work environment. Day-to-day of the role:
Coordinate a team of nationwide mobile engineers. Handle telephone calls from customers and engineers promptly and courteously. Log services, breakdowns, and installs accurately on Protean. Inform customers about the services and contract types provided by the company. Order parts on behalf of engineers or customers and keep them updated on the status of ordered parts. Raise quotes to gain authority to proceed with repairs.
Manage the re-booking process for follow-up engineer visits. Communicate warranty, charges, and payment terms to customers. Respond to customer queries regarding the status of any job via telephone or email. Escalate customer concerns or complaints to your line manager while maintaining professionalism. Participate in training programs as directed by your line manager. Required Skills &
Qualifications:
Experience in Service Administration or Customer Services is desirable but not essential as full training will be provided. Strong communication and organisational skills. Ability to multitask and work accurately under pressure. Capability to work independently and confidently after training. Must be computer literate, proficient in Microsoft Office (Word, Excel, and Outlook). Benefits:
Competitive salary and comprehensive benefits package. Full and comprehensive training with a supportive management structure. Friendly and collaborative working environment.
Career development and progression opportunities. Working hours are 40 per week, from 08:30 to 17:30, Monday to Friday.
To apply for the Service Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
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