Account Manager

ExtensisHR, one of the largest and fastest-growing Professional Employer Organizations (PEOs) in the U.S., is seeking dynamic professionals to join our team. If you're passionate about making a meaningful impact and helping businesses grow by simplifying HR, we want to hear from you. Our comprehensive offerings include personalized services in HR, employee benefits, retirement plans, payroll and taxes, employer risk, compliance, and employee management.

We manage over $3 billion in employment-related costs annually and pride ourselves on delivering exceptional customer service. Learn more at

As an Account Manager, you are a strategic relationship builder and client advocate. You thrive in a fast-paced environment and are passionate about delivering exceptional service. You understand the complexities of HR and business operations and are skilled at aligning internal resources to meet client needs. You are proactive, consultative, and committed to driving client satisfaction and retention.

• Serve as the primary point of contact for assigned clients, fostering trusted relationships with business leaders and decision-makers.
• Partner with internal teams (HR Business Partners, Payroll Specialists, Benefits Advisors, Compliance, etc.) to ensure seamless delivery of all services.
• Act as a strategic advisor, understanding each client’s business objectives and aligning PEO services to support their growth and employee needs.
• Conduct regular business reviews with clients to evaluate satisfaction, identify opportunities, and provide insights on HR and workforce trends.
• Proactively identify and resolve client concerns or challenges, ensuring timely and effective resolution.
• Support client renewals and retention strategies by showcasing the value of partnership and services.
• Collaborate with Sales and Implementation teams to ensure smooth transitions for new clients and set the stage for long-term success.
• Ensure client records, communications, and service requests are accurately maintained in internal systems.
• Monitor client satisfaction and advocate internally for service enhancements or escalations when needed.
• Deliver benefit presentations and client-facing materials with clarity and professionalism.
• Monitor account performance through dashboards, KPIs, and reporting tools.
• Stay current on ExtensisHR’s evolving service offerings to identify opportunities for enhanced client support.

AI Utilization and Literacy:

A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency.

• 1–3 years of experience in client services, account support, or administrative roles, with a strong preference for experience supporting employee benefits or benefits-related programs.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• A collaborative mindset and willingness to learn from senior team members.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
• Bachelor’s degree or equivalent experience preferred.
• Strong attention to accuracy and detail.
• Effective analytical and critical thinking skills.
• Excellent organizational and time management skills.
• Team player, results-focused, strong work ethic.
• Ability to be agile and flexible with assignments.
• Good communicator (writing and verbally) in formal and informal business settings.
• High ethical…