Field Service Technician

Innovative solutions on the pulse of time, a dynamic and progressive working environment, versatile opportunities - this is the world of SKIDATA. Become part of our strong, international team now and shape the future of modern access systems with your ideas and know-how.

Worldwide careers

Training and development

Job Title: Field Service Technician

Department: Service (Operations)

Reports to: Regional Operations Manager

FLSA Status: Non
-Exempt

SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the Boston area. Technician will also help fulfill the needs of the maintenance schedule when needed by performing preventative maintenance on parking access, as well as software and/or hardware. Works with upper-level support to troubleshoot/setup/configure car access systems to include LAN (Local Area Networks).

Effectively understands and troubleshoots basic setup of credit card configuration within the PARCS (parking access & revenue control system) network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to…

• Perform field repairs on parking access and building access systems, software and/or hardware related.
• Troubleshoot and correct problems on devices/equipment, down to board level.
• Correct/fixes; minor to complex software issues on parking/access systems.
• Understand and troubleshoot the entire setup of a SKIDATA network.
• Properly identifies all network devices on a LAN (router, modem, switch etc.)
• Works with upper-level support to setup/configure firewall, router and other network devices.
• Provides good effective customer service, to internal and external customers.
• Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met.
• Effectively execute troubleshooting instructions from higher level support.
• Properly maintain vehicle status and maintenance, as required.
• Properly maintains his/her inventory levels, by properly transacting in ERP system.
• Properly communicates with service coordinator, advisors and service management team.
• Responsible for transactions for assigned SROs in ERP system on a per SRO basis (parts and labor), also to include maintenance checklist.
• Perform monthly preventative maintenance – scheduled inspection, cleaning, lubricating and adjusting of the equipment.
• Other duties, as assigned.

QUALIFICATIONS

This is an experienced position within the Service Department.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be at least 21 years old, with a valid driver’s license; have and maintain a driving record clean of any major or numerous violations.
• Must be able to drive to field / customer locations to perform field work.
• Working knowledge of Windows Server 2008/2012/2016, SQL, Windows 7 and 10 and network and firewall configurations.
• Must possess aptitude to learn new technologies.
• The ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phone.
• Proficiency in Microsoft Project, Excel and PowerPoint.
• Incumbent must possess aptitude to learn new technologies.
• Must be able to complete SKIDATA technical certified training courses – within 24 months; or, has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATA.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience. Good skills in the use of hand tools, required Experience using ERP software, a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License, in state of residence.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While…