Wellness Center Ambassador - Health & Wellness Center

WELLNESS CENTER AMBASSADOR - HEALTH & WELLNESS CENTER

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Wellness Center Ambassador – Health & Wellness Center

HMH PHYSICIAN SERVICES, INC. Iselin, New Jersey

• Requisition #
• Shift: Day
• Status:
  Full Time with Benefits

Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

• Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non‑verbal communication and facilitates the patient's visit through various points of their journey.
• Remains visible and positions themselves at the point of entry with a personal appearance that conveys confidence and professionalism while adhering to attire standards.
• Greets patients and visitors in a prompt, courteous and helpful manner. Maintains a smile, makes direct eye‑contact and makes the patient and visitor feel welcomed.
• When required, obtains and verifies demographic information.
• Directs patients to accurate locations or investigates the guest’s needs to help facilitate registration, check‑in or scheduling.
• Escorts or arranges for escort for patients requiring a wheelchair to their location as necessary.
• Where applicable, makes confirmation calls for patients, completes check‑in upon arrival, and announces the patient's arrival to registration or appropriate department or next step.
• Answers telephone and facilitates calls in accordance with organizational and departmental standards.
• Enforces Access Control function by advising guests of visiting and access policies, alerting security to violations that cannot be resolved using de‑escalation or service‑recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation if required. Completes event reports as needed.
• Explains parking options if needed and addresses concerns.
• Handles routine inquiries/issues and directs patient complaints to appropriate individuals.
• Routinely conducts environmental observations (e.g., cleanliness, noise) and follows up to address issues in coverage areas such as lobby, public restrooms, wheelchairs, etc.
• Adheres to all HMH, hospital and departmental policies and procedures.
• Serves as a resource to visitors waiting in coverage areas.
• Ensures high department morale and smooth transition of work by maintaining a good working relationship with colleagues and volunteers, and completing all change‑of‑shift requirements.
• May be required to stand for all or part of shift and physically assist patients and visitors.
• Other duties and/or projects as assigned.
• Establishes a relationship with the patient to assure all matters are communicated and handled efficiently between the medical team, the point of service personnel, or supervisors.
• Serves as a patient contact for clerical matters regarding patient care. Provides secretarial support as assigned.
• Schedules tests or appointments as needed or supports the patient with digital self‑service.
• Uses digital solutions as needed to guide the patient or support check‑in, registration or scheduling.
• Provides support for receiving, mail, supplies and restocking for all areas of Wellness Center.
• Adheres to HMH organizational competencies and standards of behavior.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED‑equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast‑paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem‑solving, and service‑recovery skills.
• Computer skills.
• Past experience with Matrix…