ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons
Listed on 2026-01-01
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IT/Tech
IT Consultant, Systems Analyst
Service Now Senior Consultant – Strategic Portfolio Management (SPM)
Location:
Anywhere in Country
In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
Key Responsibilities- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
- Act as a workstream lead across all aspects of a Service Now SPM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
- Provide guidance and industry leading practice expertise for Service Now SPM process implementations, including how specific business objectives can be met through process and technology transformation.
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Ability to create high quality deliverables and project artifacts.
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- Typically, no less than 2-4 years relevant Service Now SPM project experience.
- Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Service Now Certified Implementation Specialist – Strategic Portfolio Management.
- 3+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A valid driver’s license in the U.S.
- Ability to travel to meet client needs.
- Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- Service Now Certified Implementation Specialist – ITSM or Data Foundations.
- Performance analytics and reporting experience – certifications are a plus.
- Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
- Competitive compensation and benefits with base salary range of $102,500 to $187,900 in the U.S., with higher ranges for major metro areas.
- Medical and dental coverage, pension and 401(k) plans, and paid time off.
- Flexible vacation policy and hybrid work model.
- Opportunity to develop future-focused skills and work with diverse, global teams.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at
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