WMOS Analyst

Description About Us  At Fresh Direct, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role A WMOS Analyst at Fresh Direct is responsible for configuring, supporting, and optimizing warehouse operations using Manhattan Associates systems (WM, MIF, SCI, and Labor). This role ensures efficient inventory flow, accurate order fulfillment, and real-time system performance across distribution processes. By aligning technology with operational needs, the WMS Analyst directly improves productivity, reduces errors, and supports Fresh Direct’s commitment to fast, reliable grocery delivery.

What You’ll DoConfigure and enhance warehouse workflows within Manhattan Associates WMS to support new operational processes and continuous improvements

Partner cross-functionally with operations, engineering, and IT teams to align system capabilities with business needs and fulfillment goals

Analyze system performance, inventory accuracy, and order flow using Oracle Database; develop scripts, jobs, and procedures to improve efficiency and data integrity

Support and troubleshoot integrations through web Methods, performing high-level debugging to resolve system and interface issues

Investigate and resolve production issues by navigating WMS technical environments, reviewing logs, and performing root cause analysis

Provide functional support for Manhattan Integration Framework, ensuring reliable communication between systems

Drive continuous improvement initiatives by identifying gaps in system functionality and implementing scalable solutions

Ensure system reliability, data accuracy, and adherence to operational performance standards across warehouse systems

What You’ll Bring 5+ years of experience in warehouse management systems, supply chain technology, or distribution operations (food industry experience preferred)
Bachelor’s or Associate’s Degree in Supply Chain Management, Information Systems, Computer Science, or a related field

Proven ability to configure, implement, and support warehouse processes within Manhattan Associates WMSStrong analytical and problem-solving skills, with the ability to troubleshoot complex system and operational issues

Excellent communication and stakeholder management abilities, with experience partnering across operations, IT, and engineering teams

Experience working with Oracle Database (SQL scripting, jobs, procedures, packages), web Methods for integration support and debugging, and familiarity with Manhattan Integration Framework Technical proficiency in navigating WMS environments, reviewing logs, and supporting production systems in a fast-paced distribution setting

Our Values at Fresh Direct We  live these values every day:

A Passion for our customers

Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission

Ev…