Engagement Director

Engagement Director Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at  and on Linked In, You Tube, X, and Facebook.

Job Description Responsibilities End -to-End Engagement Ownership:
Manage multiple D365 programs, ensuring delivery quality, adherence to timelines, and client satisfaction. Serve as the single point of accountability for the client.

Client Relationship Management:
Build and maintain strong relationships with CXO-level stakeholders (CFO, CIO, COO). Handle escalations and lead strategic discussions.

Delivery Governance:
Oversee project managers, solution architects, and functional leads. Ensure risks are managed, projects remain on track, and best practices are followed.

Commercial & Financial Ownership:
Manage project budgets, profitability, billing, and revenue forecasting. Drive commercial success of the engagement.

Pre-Sales & Business Growth:
Support proposals, RFP responses, and identify opportunities for upsell/cross-sell within existing accounts.

Team Leadership:
Lead large teams including PMs, architects, and consultants. Ensure resource planning, team performance, and delivery excellence.

Strategic Alignment:
Align D365 solutions with client business goals, providing transformation roadmaps and digital strategy inputs.

D365 Expertise:
Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope.

Leadership

Skills:

Proven ability in stakeholder management, conflict resolution, and decision-making under pressure.

Business & Commercial Acumen:
Experience in budget management, revenue forecasting, and contract governance.

Communication

Skills:

Exceptional CXO-level communication, presentation, and negotiation skills..Qualifications Bachelors
- Commerce, Bachelors
- Economics, Bachelors
- Finance, Masters
- Business Administration, Masters
- Business Analytics

Certifications AWS Certified Solutions Architect
- Professional
- Amazon Web Services (AWS)
Amazon Web Services (AWS), Professional Cloud Architect
- Google Google Required  Skills Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling Language English  (Required)
Language Proficiency
-Proficient - C2

Additional

Job Location
-Job Type Regular Master  Skill List
-Technology Delivery Management Remote Type
-Hybrid Work Shift
-Any (United States of America)
The approximate annual base compensation range for this position is:100,000 to 125,000 USD“Los Angeles California-based…