Director, IT Business Partner - Finance

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The Director, IT Business Partner
- Finance (often referred to as a Business Relationship Manager, or BRM) acts as a strategic partner and primary relationship manager between the Information Technology (IT) department and designated Hackensack Meridian Health (HMH) business division (e.g. Finance). Focused on leveraging technology to enhance divisional services and drive organizational goals, this role provides leadership and direction for the complete technology portfolio associated with their assigned domain, including core systems of record (e.g., Workday) and ancillary applications.

Serves as the primary IT point of contact and 'trusted advisor' to business leadership, helping them surface needs, navigate IT processes, coordinate intake, and ensure that stakeholder needs are clearly understood and properly routed to the appropriate IT teams to create a seamless technology experience.

A day in the life of a Director, IT Business Partner
- Finance at Hackensack Meridian Health includes

• Strategic Business Partnership Collaborates with divisional executive leadership to define, develop, and execute a technology strategy and roadmap that supports the operational and strategic objectives of the assigned business domain.
• Service-Oriented Leadership & Relationship Management Leads the application/technology team to deliver outstanding customer service; serves as the liaison between business leadership and IT leadership to support effective communication, planning, and prioritization of business needs against technology delivery capabilities.
• Portfolio & Bridge Solution Management Manages the complete portfolio of specialized ancillary applications for the domain. Governs the selection, implementation, and support of these tools and develops robust bridge solutions to ensure data flows seamlessly and accurately between core platforms (e.g., Workday) and critical ancillary systems.
• Platform Stewardship & System Optimization Oversees the administration, enhancement, and optimization of the domain's core platforms and integration points, ensuring they serve as a reliable, accurate source of truth and are leveraged to their full potential.
• User Empowerment & Process Improvement Guides business partners and end-users in analyzing their processes and leveraging the full suite of available technology to drive efficiency, providing training and support to foster self-sufficiency.
• Reliability, Support & Escalation Management Ensures the daily management, stability, and/or performance of all domain applications adhere to application-based Service Level Agreements (SLAs) and troubleshooting issues proactively to minimize disruption to critical operations. Manages escalations; identifies processes, priorities, risks, and issues, and surfaces them to the appropriate IT and business leaders.
• Team Development Mentors the technology team, building their deep functional knowledge of the assigned business domain's processes in addition to their technical expertise in core and ancillary systems.
• Governance Participation Acts as a key member of the Business Application Governance Committee (and/or other appropriate governing bodies), representing the needs of the business domain, facilitating the evaluation of…