Archive Technical Engineer

LTM’ s Media & Entertainment team is looking for dynamic and enthusiastic candidates for an Archives Technical Engineer position in Iselin - NJ location.

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTN — a Larsen & Toubro Group company — combines the industry-acclaimed strengths in solving the most complex business challenges and delivering transformation at scale.

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The Archives Technical Engineer is part of a mission critical technology team responsible for the support and innovation of our clients News Production and Archives environments In this role you will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills technical expertise and excellent communication abilities

Sunday
-Thursday 8-4 or 2-10

Tuesday
-Saturday 8-4 or 2-10

• Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest capture servers, QC, and transcode platforms
• Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency
• Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions
• Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime
• Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues
• Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues
• Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility
• Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction
• Document all technical issues and resolutions in a clear and concise manner

• Proven ability to support video digitization encoding and transcoding platforms
• Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams
• Proficiency in Windows Server and OS
• Knowledge of audio video codecs and formats
• Familiarity with MAMPAM systems and metadata management
• Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS
• Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence
• Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus
• Familiarity with database management systems such as PostgreSQL or MS SQL is a plus
• Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration.
• Ability to learn quickly and adapt quickly to changing priorities.
• Strong intellectual curiosity and affinity to technology.
• Exhibits attention to detail in day-to-day activities along with Problem solving abilities.
• Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership.