Fraud Operations Supervisor

POSITION OVERVIEW

Oversee the Fraud Operations Team to ensure timely disposition and escalation of potential fraud alerts. Assist in the coordination of complex fraud situations with the Fraud Manager and Fraud Investigations Supervisor. Analyze complex fraud alerts generated from various third-party software systems for potential fraud. Take lead on dispositioning complex fraud alerts / possible fraud ring situations and quickly escalate for investigation.

Support various fraud related activities, including investigating and resolving reported external frauds, monitoring the fraud detection system, coordinating fraud alerts and related activities.

This position will be primarily based in our Oak Ridge office; however, occasional travel to the Woodbridge office may be required.

• Oversee that fraud alerts for the Fraud Operations Team are investigated and dispositioned timely.
• Perform initial independent analysis of higher risk customers involving, but not limited to, fraudulent activity, derogatory information, assist in law enforcement liaison, etc.
• Communicate with various areas of the organization and customers to assist in investigating possible fraudulent situations.
• Assist the Fraud Investigations Team where necessary.
• Lead on dispositioning complex fraud and possible fraud ring situations
• Carries out supervisory responsibilities in accordance with the organization s policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

• High School diploma or GED plus advanced schooling at the community college or university level in such fields as Criminal Justice, Accounting, Business Administration, Finance, etc.
• 5 years related experience and/or training
• 2 years of management experience
• Excellent written and oral communications skills combined with a demonstrated ability to clearly understand, translate and articulate projects, objectives, goals, schedules and assignments across various personnel and management levels.
• Ability to work effectively with Bank staff at all levels as well as with outside vendors and regulators.
• Knowledge of laws applicable to money laundering, to include the BSA, The USA Patriot Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements.
• Experience in banking services, branch operations, risk management or other related functions essential.
• Ability to work independently and as a team.
• Superior organizational and analytical skills. Strong time management skills.
• Must be highly flexible, multi-task oriented, and capable of changing directions based on immediate business demands.
• Basic Proficiency with Microsoft Office including Outlook, Word, Excel and Power Point

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status…