Shift supervisor, Retail

Shift Supervisor F/T

Goodwill of Southern New England

Job Pays: $18.50/Hour (Hourly Pay Range: $17.72 - $23.74)

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet as described below.

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.

• Assist customers and donors in a timely and courteous manner, ensuring excellent customer service.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
• Ensure that the store and surrounding premises are kept neat, clean and orderly and free of safety hazards and that health, safety and emergency procedures are understood and followed by employees. Immediately report all unsafe conditions to supervisor.
• Help unload truck as required; sort and grade newly arrived goods.
• Assist Store Manager in training new employees in a timely manner and according to agency and store policies and procedures.
• Maintain production areas to ensure ease of operations.
• Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required.
• Responsible for the store's operation in the absence of the Store Manager and Assistant Manager including, but not limited to: opening and closing the store; directing the activities of store personnel; ensuring proper adherence by store employees to agency policies and procedures, CARF standards, safety and security regulations; ensuring that all sales transactions are rung up and reported accurately; ensuring that donated goods are processed appropriately;
  
  ordering store supplies and truck delivery; and checking security of building. In dealing with infractions or unusual situations, Shift Supervisor must seek assistance from supervisor or Human Resources, as appropriate and report any infractions or unusual situations to the Store Manager.
• Maintain store records, as required.
• Immediately report any suspicions or allegations of fraud to supervisor.
• Comply with all CARF, Agency and store policies and procedures.

Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.

Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employees must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service.

Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) plus a minimum of one year related experience and/or training. Must have attained 18 years of age.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to speak effectively with customers, clients and other employees of the organization.

Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of American money.

Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional or no variables.

Must be able to effectively delegate tasks to store personnel to ensure that store operations are fulfilled and carry out assigned duties with minimal supervision.

Must exhibit a high level of integrity and business ethics.

The physical demands described here are representative of those that must be met by an employee to successfully perform the…