Front Desk Associate

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Wellness resources

As a Front Desk Associate at Gold’s Gym Lake Ridge, you are the first point of contact for our members and guests. Your role is essential in setting the tone for a positive and engaging gym experience. You will be responsible for providing outstanding customer service, supporting daily gym operations, and ensuring every member feels welcomed, informed, and motivated.

• Greet members, guests, and staff in a friendly, professional, and energetic manner.
• Check members into the system and verify memberships.
• Handle incoming calls, answer questions about gym services and policies, and route inquiries as needed.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Assist with member check-ins and account questions and membership sales
• Manage retail transactions, including selling merchandise, snacks, and beverages using POS systems.
• Monitor gym traffic to ensure member safety and proper facility usage.
• Assist with opening and closing duties, and maintain accurate shift notes and reports if necessary
• Promote upcoming events, training packages, and club initiatives.
• Follow company procedures and uphold Gold’s Gym brand standards.
• Report maintenance or safety issues promptly to management.

• Prior experience in customer service, hospitality, or front desk roles preferred.
• Positive attitude with excellent communication and interpersonal skills.
• Basic computer skills and ability to learn new systems quickly.
• Understanding of cash handling and point-of-sale transactions.
• Must be detail-oriented, organized, and dependable.
• Current CPR certification (required or must be obtained within 30 days of hire).
• Must be available to work flexible shifts including mornings, evenings, weekends, and holidays.

• Competitive hourly wage
• Complimentary gym membership
• Opportunities for growth and advancement within the Gold’s Gym network
• A fun, energetic, and team-oriented work environment
• Discounts on retail

Gold’s Gym has been a global leader in fitness for over 50 years — and at Gold’s Gym Lake Ridge, we’re committed to changing lives through fitness. When you join our team, you’re not just taking a job — you’re stepping into a community that values passion, purpose, and progress.