Customer Service Representative

Customer Service Representative – Regency Furniture Full-Time Career Opportunity About the Role We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Regency Furniture  this role, you’ll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You’ll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery.

If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services.

What You’ll DoEnter customer orders accurately and completely into the company system

Process customer payments and ensure transactions are applied to the proper accounts

Handle cash and other forms of payment in accordance with company policies

Prepare daily deposits following company procedures

Answer incoming calls and respond to customer questions professionally and promptly

Schedule customer deliveries accurately and conveniently

Maintain open orders and communicate order and delivery updates to customers

Research and resolve customer questions or concerns with professionalism and empathy

Complete daily reports and required office tasks

Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment

Work closely with sales and office team members to support an exceptional customer experience

Assist the Office Manager with additional responsibilities as needed

What We’re Looking For High school diploma or GEDStrong customer service and interpersonal skills

Excellent verbal and listening skills

Strong computer skills, including Microsoft Outlook, Word, and Excel Strong cash-handling and basic math skills

Ability to calculate discounts, interest, commissions, percentages, and other basic figures

Strong organization and multitasking skills

Proven problem-solving and analytical abilities

Ability to use sound judgment when handling customer or vendor questions and concerns

Positive attitude and ability to work effectively as part of a team Ability to work in a fast-paced retail environment

Bilingual skills are a plus

Why Join Regency Management Services?

We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have the opportunity to build a long-term career while working with an experienced team.

Benefits include:

Medical, Dental & Vision Insurance
401(k) Retirement Plan Employer-Paid Basic Life Insurance Voluntary Life Insurance Supplemental Life Insurance & AD&DShort-Term Disability Long-Term Disability Critical Illness & Accident Coverage Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Paid Vacation, Holidays & PTO Employee Discounts on Furniture, Mattresses & Home Décor

Paid Training & Ongoing Professional Development Career Advancement Opportunities About UsRegency Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

We are committed to providing exceptional customer experiences while creating opportunities for our team members to learn, grow, and build long-term careers.

Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

This position requires regular use of hands and arms and may require frequent standing and walking. The ability to lift and move up to 25 pounds may also be required.

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#MPR
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