Night Concierge

Promptly respond to resident emergency calls in a calm, helpful manor. Complete designated general housekeeping and maintenance assignments. This position is considered a universal employee worker and will be crossed trained in other positions as directed by the Community Managers and/or Regional Director.

• Meet all state requirements applicable for the Night Shift Concierge position.
• Experience in computer use and relevant software applications;
  Word and Excel preferred.
• Support the Community Managers in the day-to-day operations of the Community.
• Prior experience with customer service
• Embodies a patient and creative attitude with the ability to "think outside the box."
• Demonstrates a commitment to and respect for all individuals.
• Able to communicate effectively in English, both verbally and in writing, with residents and staff.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Ability to prioritize and organize multiple work duties.
• Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player.
• Ability to work under time constraints and meet department deadlines.
• Serves as a role model for all employees by displaying a responsible, cooperative and positive attitude.
• Represents the company and the community in a professional, courteous and friendly manner.

• None

(All essential duties and responsibilities are to be performed within scope of practice per state or provincial regulations).

• Regular, on-site, attendance and punctuality is required as scheduled.

• Takes responsibility for maintaining current knowledge of the Hawthorn Senior Living Employee Handbook.
• Adheres to all company policies, procedures and standards.
• Maintain personnel, resident, and business proprietary and/or confidential records/material in strict confidence.
• Maintain a strict code of ethics related to matters of business operation, finances and confidentiality of all aspects of the business.
• Promptly answer telephone, directing calls to appropriate person or recording messages accurately and promptly and relaying the message to appropriate person.
• Graciously greet all residents, guests, vendors and visitors entering the Community, politely assisting as necessary.
• Cleaning and simple maintenance skills will be required.
• Politely and patiently assist residents as needed or ensure that another available, appropriate employee can promptly assist residents.
• Maintain a friendly and positive attitude at all times.
• Continually treat residents with respect and ensure resident dignity is preserved at all times.
• Support Community Management Team in dealing with any unresolved concerns with residents, residents' family members, guests or vendors.
• Monitor fax machine and promptly direct incoming communications and fax confirmation sheets to appropriate person.
• Monitor resident call light (Emergency call) system and respond.
• Work in a team setting with commitment and respect for all individuals in compliance with Hawthorn's Cooperation and Team Work Policy on a continual basis.
• Regularly work with management, co-workers, residents, residents' family members and members of the public in a positive and constructive manner.
• Adhere to all Hawthorn policies, procedures, and standards.
• Ensure compliance with designated Night Shift Concierge full-time work schedule as regular, reliable attendance and punctuality are required.
• Work weekends, holidays and overtime hours as assigned by the Community Managers.
• Comply with all Hawthorn safety standards and exercise all duties in a manner designed to eliminate harm to you or to others.
• Perform simple, routine maintenance of office equipment.

• Performs all work assigned for the agreed-upon hourly wage, accepting no additional payment or non-perishable gifts from residents, vendors, community management, or others.
• Use timekeeping system…