Enterprise Resource Planning; ERP Training Specialist

Position Summary

This position has been budgeted for 24 months with full-time benefits. Working in collaboration with the Organizational Development team, the Enterprise Resource Planning (ERP) Training Specialist's primary role is to design, develop, and facilitate training programs for enterprise-wide systems in a dynamic environment. This role will be a key contributor to a major IT transformation project integrating Oracle Fusion with enterprise-wide systems.

The ideal candidate will have experience developing ERP training materials, including training guides, quick reference guides, and microlearning content, along with facilitating learning events. The candidate demonstrates a commitment to and supports a culture of diversity, equity and inclusion.

Training Program Development

• Design and deliver training programs tailored to utility industry roles (accounting, finance, customer service, procurement, project management, etc.)
• Support training efforts for Oracle Fusion, including financial, procurement, inventory management, and operations modules.

Instructional Content Creation

• Develop ERP training materials such as training guides, quick reference guides, microlearning content, interactive simulations, tutorials, and assessments.

Collaboration and Information Gathering

• Work closely with Subject Matter Experts (SMEs) to gather core information and create effective training content.
• Facilitate meetings to understand system functionality and business processes.

Training Delivery

• Conduct live and virtual training sessions, including webinars.
• Coordinate with internal SMEs and external partners to ensure consistent training delivery as per the training plan.
• Evaluate training effectiveness and periodically update training materials.

Tools and Technology

• Use platforms such as Articulate, Lectora, or similar tools to develop training content.
• Publish and maintain content via a centralized repository or Learning Management System (LMS).

Project and Vendor Coordination

• Manage project timelines, scope, and budget in collaboration with the project management team.
• Assist the Learning and Development Manager to manage vendors and contracts.

Continuous Improvement

• Regularly update training materials based on system changes and user feedback and utilize knowledge management practices.
• Recommend process improvements and enhancements to training delivery.

Organizational Development

• Research, evaluate, and make recommendations to Organizational Development-related initiatives in leadership/career development, employee engagement and retention, succession planning, performance management, knowledge transfer, change management, onboarding, and other areas to enhance overall organizational effectiveness.
• Assist the Learning and Development Manager with review of employee learning and development requests, focused on reconciliations, alignment of organizational priorities, and budget.
• Coordinate, communicate, and schedule learning and development activities for Prince William Water employees, including enrollment, assembly of program materials, classroom setup, ordering or purchasing supplies, etc.
• Manage Prince William Water's learning facilities and amenities to coordinate logistical arrangements for instructor‑led training.
• Conduct organization-wide needs assessments to identify skill and knowledge gaps that need to be enhanced or addressed.
• Meet with management and employees to assess and determine yearly learning and development and organizational development needs as directed.
• Write articles for employee newsletters and other publications for the utility industry.
• May be deemed essential at any time.

• Perform other duties as assigned or required.

Essential

Competencies:

• Knowledge of principles and practices of organizational development and adult learning; data collection and statistical methodology; computer equipment and software applications related to assignment; and English usage, spelling, and grammar.
• Ability to conduct learning and development events applying adult learning principles; design training materials following Instructional System…