Certified Pharmacy Technician

Join to apply for the Certified Pharmacy Technician role at Walgreens

This role is open and will remain open until filled. The estimated base pay range is provided by Walgreens and your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.50/hr - $21.00/hr

• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
• Models and delivers a distinctive and delightful customer experience.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Develops strong relationships with most valuable customers.

• Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreens Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to Walgreens policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Responsible for registering related sales on the assigned cash register and handling cash as required. Assists customers in locating products and may guide to OTC aisles.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party prescription services in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, including ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for issues such as overages, shortages, order errors or damaged goods involving Rx drugs.
• May assist pharmacist in administering clinical services including the collection and proper labeling of samples and coordinating clinical services with Walgreens healthcare clinics and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community through medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for growth opportunities.
• Assists with exterior and interior maintenance to keep the Pharmacy Department stocked, clean, neat and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as a condition of promotion to senior technician.
• Attends training and completes PPLs requested by Manager and acquires continuing…