Patient Care Coordinator​/Engager

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Job Description

Our Mission: "Helping People Hear Better"

Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state‑of‑the‑art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast‑growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.

Club: Sam's Club in Woodbridge, VA

Hours: Full‑time / Tuesday‑Saturday 9am‑6pm

Pay: $18+/hr

What You Will Be Doing

• Share our passion of giving the gift of hearing by locating people who need hearing help.
• Direct members to our hearing aid center inside the store.
• Interact with patients to set them up for hearing tests and hearing aid purchases.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Make 30‑50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of our products (non‑hearing aid and hearing aid) when interacting with them.
• Assist providers when necessary, calling past tested members, medical referrals to schedule return, etc.

What are the perks and benefits of working with Lucid Hearing

• Medical, Dental, Vision, & Supplemental Insurance Benefits
• Company‑Paid Life Insurance
• Paid Time Off and Company Paid Holidays
• 401(k) Plan and Employer Matching
• Continual Professional Development
• Career Growth Opportunities to Become a Leader
• Associate Product Discounts

Qualifications

• Willingness to learn and grow within our organization.
• Sales experience preferred.
• Stellar communication skills.
• Business development savvy.
• Appointment scheduling experience preferred.
• A passion for educating patients with hearing loss.
• Must be highly energetic and outgoing (a real people person).
• Be comfortable standing for multiple hours.

We are an Equal Employment Opportunity Employer.