Change Management Lead

Sev1tech, Inc. Change Management Lead

US--DC Metro Area

Job :

Type:
Full Time W/Benefits Ret Match

# of Openings: 1

DC Metro Area

Sev1

Tech is looking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer. The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to:

• Bachelor’s Degree
• Strong skills in the use of Service Management tools, such as Service Now or Remedy
• Knowledge of ITIL framework
• Expertise in integrating technical process work-flows within current and future Change Management (CM) automation
• Minimum 4 years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
• Experience developing written functional documentation and training materials
• Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
• Demonstrated leadership experience implementing and improving IT processes
• Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
• Overall responsibility for managing the CM team, priority, status, and deliverables
• Proven ability to work closely with the business community as well as technical resources in a tactful manner

Eligibility for Entry on Duty clearance

ITIL certification or the ability to obtain within 12 months

• Agile professional certification