Community Manager

Community Manager

Job Title: Community Manager

Supervisor: Senior Community Manager/Regional Manager/VP of Operations

FLSA Status: Exempt (Salary)

Job Summary: Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quit) and evictions.
• Required to work one weekend a month, preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.
• Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for interviewing, hiring and onboarding all community team members. Order maintenance uniforms and s.
• Responsible for ensuring a professional appearance and behavior at all times for self and community team members.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the Company ensuring that all personnel in all departments are operating within those regulations.
• Responsible for leasing of the community through supervision of the office and leasing personnel ensuring that all sales techniques and methods required by the company are being used effectively and in a professional manner.
• Approve and submit all invoices for payment through Nexus.
• Responsible for ensuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
• Responsible for generating and analyzing various reports, i.e., Leasing Trends, Financial Performance and Projections, and Occupancy Verifications.
• Responsible for implementing, designing and maintaining a resident retention program, i.e., resident referral program or social activities.
• Responsible for ensuring that all personnel in all departments operate within OSHA standards and company safety policies at all times.
• Responsible for reporting any unusual extraordinary circumstances regarding the residents or the community.
• Responsible for seeking educational opportunities and self‑improvement for personal growth and development.

Directly supervises one or more team members in the office and/or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

Communication and Presentation

Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, residents,…