BA Team Leader

Join to apply for the BA Team Leader role at H&R Block.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, which focuses on innovation, client experience, and sustainable growth. We aim to elevate how we work, serve, and lead in our industry.

As a Team Leader, you will lead a customer-centric team, manage a single tax office, and drive seasonal tax business growth. You will develop your skills in tax topics and serve as a resource for associates.

Preferred qualifications include:

• Multi-unit management experience in retail, restaurant, banking, or related industries
• At least 2 years as a Tax Professional

Responsibilities include:

• Partner with the District General Manager to develop growth plans and manage community involvement
• Assist in recruiting and interviewing candidates
• Handle escalated client service issues
• Ensure proper scheduling and conflict resolution
• Lead daily activities, ensure quality, and meet deadlines
• Train and coach associates, lead team meetings, and manage schedules
• Prepare tax returns as needed and conduct performance reviews

Qualifications include:

• Experience in customer service or supervisory roles
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
• Proficiency in MS Office and ability to work independently
• High school diploma or higher

Benefits:

• Health, wellbeing, and financial wellness programs
• Employee Assistance Program, wellbeing initiatives, discounts, and retirement plans

Our community:

We foster a connected culture built on trust, care, and diversity. We are committed to creating a safe environment where everyone can bring their authentic selves and feel they belong.

H&R Block is an equal opportunity employer that celebrates diversity and inclusion.

If you want to make an impact, consider joining us.

Note:

Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.