Assistant Community Manager - Community

Assistant Community Manager - Apartment Community

Job Title: Assistant Community Manager

Supervisor: Community Manager

FLSA Status: Non-exempt (Hourly)

Job Summary: Responsible for ensuring the efficient operation of the community under the direction of the Community Manager. Able to assume responsibility for the community in the Community Manager’s absence.

• Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports. Post rent to operation software. Perform bookkeeping functions as necessary.
• Assisting the Community Manager in orientation, training and scheduling of all leasing and office personnel.
• Inspect model, office, and vacant units as necessary to ensure marketability. Ensure on‑site office is organized and files are maintained as required. Inspect all make‑readies.
• Maintain awareness of the “curb appeal” of the community.
• Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc.
• Lease to qualified prospects by showing available apartments. Assist with the lease renewal program with initial contact and follow‑up on residents.
• Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Represent a professional appearance and behavior for oneself and all personnel at all times.
• Demonstrate thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Be fully informed of current rental rates, sizes, locations and all amenities of the community.
• Knowledge of Fair Housing Standards.
• Thorough knowledge of company policies and procedures.
• Respond efficiently and courteously to all resident requests.
• Assist the Community Manager in designing and implementing a resident retention program, e.g., a newsletter or social activities.
• Report any unusual or extraordinary circumstances regarding the residents or the community.
• Operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Seek educational opportunities and self‑improvement for personal growth and development.

Only in place of the Community Manager’s absence.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, residents/clients and other team members of Franklin Group/FG Community Payroll.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Fair Housing must be completed within 1 day of hire.
• Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
• Fair Housing Certification is required within 1 day of hire.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear.

The team member frequently is required to stand, walk, sit, and reach with hands and arms. The team member is occasionally required to climb or…