Retail Customer Service Manager

Why we will love you

• 5 years leadership experience
• 2 years experience leading leaders
• Retail sales experience preferred
• Bachelor’s Degree preferred

• Understands and recognizes coworker contribution through customer feedback surveys and team recognition
• Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery
• Supervises cash handling procedures to ensure money handling is securely managed
• Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed
• Handles escalated customer issues that cannot be resolved at a coworker level
• Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Permanent, Salaried

Open availability required including nights, weekends and holidays to support the needs of the retail business.

Salary: $83,065 - $119,199 / year depending on experience.

• Generous paid time off, holiday and sick time
• Wisely Pay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.