Branch Manager Trainee

Mariner Finance is looking for recent college graduates who are natural leaders, don’t fear initiative, and can manage multiple priorities in a fast‑paced environment.

The Branch Manager Trainee role offers a comprehensive training program that will jump‑start your career at our growing organization.

As a Branch Manager Trainee, you will quickly learn all aspects of Branch Operations during the training period, collaborate with and support the Branch Manager in managing the branch’s daily operations, and support sales and collections efforts through respectful, compassionate, and efficient customer service.

Branch Manager

Non‑Exempt

Full‑time, 40 hours per week. Monday through Friday, with seasonal Saturday hours as business needs require. Work hours depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may in its sole discretion change the work schedule to address business needs.

Successfully complete a comprehensive Branch Manager Training Program, collaborate with the Branch Manager, and gain hands‑on experience in all aspects of branch operations, sales, collections, and customer service.

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge to offer loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure the branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management, using problem‑solving skills to resolve product, service, and policy‑related obstacles for customers.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to increase awareness of other products and services.
• Assist Branch Manager in managing multiple priorities with existing and potential customers, initiating contact to acquire additional financial information, completing reports, and resolving problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using the annual business plan, and assist in reviewing the branch income statement and implementing action plans based on analysis.
• In the manager’s absence, provide leadership to the branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service, including collecting payments, processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, and filing.

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can substitute for a college degree. Military rank may also substitute for a Bachelor’s degree.
• Applicants must be willing to relocate and available to travel to surrounding branches when needed.
• Reliable transportation required.
• Effective written and oral communication and personal computer skills.
• Ability to complete essential duties and functions a timely and accurate manner.
• Demonstrated problem‑solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered by the branch.
• Must perform work‑related tasks at the assigned branch location, except in emergencies determined by the company in consultation with applicable regulatory agencies.

• Customer service experience.
• Internship or work experience in the Consumer Lending or…