Community Services Coordinator; South Asian

Community Services Coordinator (South Asian)

The Community Services Coordinator is responsible for increasing health access in the greater Asian American and AMEMSA communities in Virginia (with a focus on South Asian communities in Prince William County) through direct outreach, services provision, and educational events.

• Enroll individuals in public health and benefits programs and connect non-eligible members with alternative services and resources. This will require obtaining and maintaining a Health Navigator certification and supporting the Health Services Coordinator.
• Participate in required internal and external training programs and sessions.
• Provide language support during Open Enrollment and other organizational needs as they arise.
• Collect and report accurate data on outreach and enrollment activities to complete monthly outreach reports and provide support in preparing grant reports and/or grant proposals.

• Identify, plan, and execute outreach opportunities for educational outreach about Hamkae Center’s Services and other local resources including but not limited to hotspot/crowd outreach, tabling at public events, flyers at businesses frequented by South Asian American communities, and establishing partnerships with South Asian American community organizations/faith institutions, with a focus on PWC.
• Create connections with South Asian and AMEMSA communities to expand Hamkae Center’s community member base while also making connections between community members and appropriate staff based on their interests.
• Work with communications staff and other team members to develop multilingual materials (emails, flyers, social media, etc.) to promote Hamkae Center’s services and other local resources.
• Stay up to date with local, regional, and national resources to support community members.
• Represent Hamkae Center at conferences, meetings, and community forums.
• Actively participate in staff meetings, team meetings, and other relevant internal meetings
• Participate in organization-wide shared duties and expectations for full-time employees as assigned. These can include (but are not limited to) participating in outreach events, supporting non-partisan election protection activities on Election Day, promoting fundraising opportunities, and co-facilitating collaborative meetings. Some of these required expectations will be on weekends and evenings.
• Be an active member of the Services and Outreach team by providing thought partnership to the Services & Outreach Manager and the rest of the Services and Outreach Team.

• Prior work experience- 0-2 years of relevant professional experience in providing service provisions to community members and experience or familiarity with medical terminology and/or handling insurance policies.
• Technical skills & resource management
  • Operating and applying basic tools and technical skills, like recording information into an excel spreadsheet or database, to solve role-specific problems while managing and optimizing resources for individual and small team related projects.
• Strategic proficiency
  • Identifying strengths and confronting challenges with a growth mindset by taking initiative and ownership of your role expectations and demonstrating the ability to connect available resources and skills to specific situations as they surface.
• Bilingual in Urdu or Hindi and English (spoken and written)
• Project & time management, problem solving
  • Effectively managing time and deadlines by organizing work and responsibilities efficiently and coordinating projects and tasks to meet expectations as well as deadlines.
  • Addressing errors and adjusting work to avoid making similar mistakes in the future while identifying solutions and anticipating problems by course-correcting when needed.
• Adaptability & resilience
  • Navigating change and taking advantage of unexpected opportunities, new conditions, and addressing challenges with the capacity to recover from setbacks and deal with adversity positively by accepting them as learning opportunities.
• Self-awaren…