Ecommerce Team Member

Position Summary

This position receives, inspects, lists and ships donated items for online sale. The role is responsible for behaving in accordance with divisional and organizational RISE values and expectations.

• Action Oriented
• Customer Focus
• Composure
• Time Management

• Research potential merchandise to be placed online for sale, determining type, function, fair market value, eligibility for vintage/antique status, brand, potential buyers, authenticity, and other details to assess salability; update online manifest system as necessary.
• Take clear and accurate photographs of items, providing sufficient detail on appearance, condition, size, color, shape, composition, brand, model, and other descriptive information.
• Write persuasive sales copy describing appearance, condition, size, material, weight, color, shape, brand, model, and other significant factors.
• Use online systems to post items for sale on eBay, , and other markets as needed.
• Sort and place items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, and color or product code.
• Retrieve items from shelves, package them, affix shipping labels, and stage merchandise for shipping.
• Maintain accurate records in Microsoft Word, Excel, and other software of posted items, sales, inventory, and order details.
• Respond to phone and email inquiries from customers promptly, and support in‑store pickup of purchased items.
• Operate warehouse equipment such as pallet jacks, forklifts, and other material handling devices.
• Coordinate and communicate with retail store e‑commerce representatives regarding items sent from that store.

• Maintain a quick and efficient work pace to meet posting quotas.
• Maintain a professional appearance, adhering to Goodwill uniform standards.
• Assist with warehouse logistics as assigned and comply with policies and procedures.
• Perform other duties as directed and assigned.

• At least six months of relevant work experience in retail, warehouse, e‑commerce, or similar customer‑service environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and internet use.
• Detail‑oriented self‑starter able to learn e‑commerce requirements quickly.
• Ability to complete all assigned tasks efficiently, meeting departmental quotas.
• Highly responsible, reliable, and extremely organized.
• Ability to post and list products online in English.
• Ability to conduct reliable internet research.
• Familiarity with basic photographic principles and mid‑level digital camera operation, including photo upload.
• Capability to work in a warehouse environment with exposure to temperature extremes, moderate dust, and noise.
• Ability to lift and carry up to thirty pounds, and push or pull up to 200 pounds using warehouse equipment.
• Access to reliable transportation and availability for variable schedule, including nights, weekends, and holidays.

• High School diploma or GED.
• Previous work experience in e‑commerce, warehouse, or retail environment.

Entry level

Full‑time

Management and Manufacturing;
Non‑profit Organizations