Operations Associate - Potomac Mills Mall

Operations Associate - Potomac Mills Mall

Join to apply for the Operations Associate - Potomac Mills Mall role at JCPenney
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The primary function of the Operations Associate is to create an outstanding customer experience by performing operations functions within the store. The role is an early morning position, working with a team to perform pre-opening functions.

• Customer Service – Assist customers quickly and courteously while maintaining a fast pace throughout the store.
• Executes pricing and signing – Adjust ticket prices and signage on merchandise efficiently.
• Replenish and restock – Identify low stock areas and help peers and leaders by pulling and preparing merchandise for the sales floor.
• Receive and unload merchandise – Work with co‑workers to unload trucks and prepare items in the backroom.
• Backroom standards – Keep the stockroom safe, clean, and organized.
• Omnichannel – Contribute to Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – Execute merchandising plans with efficiency and detail, maintaining standards on the sales floor.
• Participates in a learning environment – Absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and inspire strong performance.
• Ownership – Provide great customer service; cooperate, build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years retail experience.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

* For vacation days and other benefits eligibility, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. It offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical.

The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop— from  to more than 650 stores in the U.S. and Puerto Rico.

USD $12.50 / Hr – USD $15.63 / Hr.

Entry level

Part‑time

• Management and Manufacturing
• Retail