Licensed Optician - Woodbridge, VA - LensCrafters
Listed on 2026-01-02
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Overview
Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Quality care helps us see the joy in life, and continuing our legacy of the highest optical standards lets us innovate the future in optical care.
MajorDuties & Responsibilities
- Welcome all customers and set expectations with customers
- Custom fit glasses and precisely place prescription in lenses
- Act as a leader in optical acumen
- Take & record measurements, accurately adjust & fit eyewear with attention to detail, ensuring finished eyewear meets standards & customer needs
- Assist team with complex product needs & prescriptions
- Use technology accurately & thoroughly despite time pressure & customer volume, with exceptional product knowledge and appropriate tools
- Proactively explore root cause of issues, forward‑thinking, ensuring customer satisfaction & exceeding expectations, solution driven
- Multi‑task, prioritize & manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs & competencies
- Take pride in store appearance, help keep store clean, attractive & organized
- Inform management of safety opportunities; demonstrate safe work practices
- Resourceful, self‑motivated with a desire for continual learning, improvement & results
- Adhere to company policies & procedures, including discounts, promotions & inventory management
- High School graduate or equivalent
- State Licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPad/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
- Previous customer service & retail experience
Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
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