Senior HVAC Service Technician

Company: Hoffman Mechanical Solutions
Status: Full Time, Non-Exempt (Eligible for overtime)
Reports To: Area Manager or Director of Technical Operations
Work Schedule: Monday – Friday, based on customer needs (occasional after-hours/weekend call-outs)

The Senior HVAC Service Technician provides advanced-level preventative maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment, including complex and specialized systems. This role carries a strong emphasis on customer service, technical leadership, and mentorship of less-experienced technicians, and serves as a key point of escalation for difficult or unresolved service issues. This position may involve after-hours call-outs for emergency repairs.

Hoffman Mechanical Solutions, Inc. is focused on being #1 in the HVAC industry by providing the most innovative HVAC solutions through superior design and customer service.

• Serve as the lead technician on complex commercial and industrial HVAC service calls, including systems requiring advanced diagnostics or specialized expertise.
• Service a wide variety of HVAC products and equipment, ensuring high levels of customer satisfaction.
• Read, interpret, and apply blueprints, equipment manuals, engineering specifications, and complex control schematics to diagnose and repair units.
• Independently identify, analyze, diagnose, and repair systems and products at customer locations, including troubleshooting issues other technicians have been unable to resolve.
• Act as a technical mentor: train, coach, and provide on-the-job guidance to junior and mid-level technicians; review their diagnostic and repair work as needed.
• Survey customer sites for properly operating equipment, report deficiencies, and identify sales/upgrade opportunities for internal teams.
• Perform and oversee preventative maintenance programs, site surveys, replacements, and system modifications.
• Plan and prepare for on-site installations and repairs by examining building layouts, anticipating complications, coordinating materials, and directing coordination across trades.
• Develop action plans for complex equipment failures, including root-cause analysis and long‑term reliability recommendations.
• Determine replacement parts required, secure materials, and complete repairs efficiently; return unused or refundable parts for credit.
• Serve as a primary technical liaison with customers on complex accounts, including presenting findings, options, and recommendations directly to facility managers or client stakeholders.
• Accurately document all work performed via field service reports, equipment log sheets, and other required records; review documentation from junior staff for accuracy and completeness.
• Complete and submit all required paperwork in a timely manner.
• Operate and properly maintain a company vehicle.
• Provide advanced technical support to customers and internal staff, including phone/remote troubleshooting support for field teams.
• Support hiring, onboarding, and training initiatives by contributing to technical training content or seminars.
• Stay current on industry news, codes, emerging technologies, and product‑line developments; represent the company at relevant training and industry events.
• Flexible to work overtime/weekends as necessary to meet customer requirements.
• Willing to travel occasionally, including overnight stays as needed.
• Conduct oneself professionally as a positive representative of the company to customers and the public.

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified…